At Viento Cargo, safeguarding your privacy is fundamental to our operations. This Privacy Policy details how we collect, use, disclose, and protect your information when you interact with our website (vientocargo.com) and utilize our international shipping and logistics services. We value your trust and are dedicated to managing your personal and business data with the utmost care, professionalism, and transparency.
1. Information We Collect
To provide and enhance our services, we collect various types of information:
a. Personal and Business Identification Information
This includes details that identify you as an individual or your company. We may collect:
Contact & Account Information: Your name, email address, postal address, phone number, and account login details.
Business Registration & Licensing Data: To comply with international trade regulations and ensure secure transactions, we collect company names, License No. 1003848883, Tax ID No. 24399, and International Public No. E24002388148. We may also require government-issued IDs or passport information for individuals involved in customs processes.
Payment Information: Billing address and payment details, which are processed securely through trusted third-party payment gateways. We do not store full credit card numbers on our servers.
b. Shipment and Logistics Information
When you use our services, we gather details vital for efficient cargo management:
Shipment Specifics: Origin and destination addresses, comprehensive cargo descriptions, value of goods, weight, dimensions, and any specific handling instructions.
Logistics Preferences: Your preferred shipping methods, delivery schedules, and any unique requirements for your supply chain.
c. Technical and Usage Data
When you visit vientocargo.com, we automatically collect data about your device and Browse activity to improve your experience:
Device & Browser Information: Your IP address, browser type and version, and operating system.
Website Interaction: Pages you visit, time spent on pages, referral sources, and other navigation data.
Cookies & Tracking Technologies: We use cookies and similar technologies to enhance your Browse experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We primarily use the collected information to deliver and refine our services:
Service Fulfillment: To process your shipping requests, track shipments globally, manage deliveries, and fulfill our contractual obligations.
Communication & Support: To provide real-time updates on your shipments, respond to your inquiries, offer dedicated customer support, and send important service announcements.
Account Management: To manage your Viento Cargo account, process payments, and maintain accurate records of your transactions.
Personalization & Improvement: To tailor our services and website experience to your specific needs, continuously analyzing usage to enhance functionality and operational efficiency.
Security & Compliance: To detect and prevent fraudulent activities, ensure the security of our systems, and rigorously comply with all applicable laws, regulations, and international trade requirements, leveraging our License No. 1003848883, Tax ID No. 24399, and International Public No. E24002388148.
Marketing: With your explicit consent, we may send you promotional materials, newsletters, and information about new services or special offers. You’ll always have the option to opt out.
3. How We Share Your Information
We prioritize the security of your data and only share it when essential, always with appropriate safeguards:
Trusted Service Providers: We share your information with reliable third-party service providers who assist us in operating our business and delivering services. This includes global shipping carriers (ocean, air, and truck), customs brokers, warehousing partners, IT service providers, and secure payment processors. These partners are contractually bound to protect your data and use it solely for the purposes for which it was shared.
Legal Compliance: We may disclose your information if required by law, subpoena, or other legal processes, or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or the public.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control.
With Your Consent: We may share your information with third parties when we have your explicit consent.
4. Data Security
Viento Cargo implements robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption: Using Secure Socket Layer (SSL) technology to encrypt data during transmission.
Access Controls: Restricting access to personal data to authorized employees and contractors who require the information to perform their job functions.
Regular Audits: Conducting periodic security audits and assessments to identify and address potential vulnerabilities.
Data Minimization: Collecting and retaining only the data strictly necessary for our stated purposes.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
5. Data Retention
We retain your personal and business information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of information and the nature of our relationship with you.
6. Your Data Protection Rights
Depending on your jurisdiction, you may have specific rights regarding your personal data:
Right to Access: You can request copies of your personal data held by us.
Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
Right to Erasure: You can request that we delete your personal data under certain conditions.
Right to Restrict Processing: You can request that we limit the processing of your personal data under certain conditions.
Right to Object to Processing: You can object to our processing of your personal data under certain conditions.
Right to Data Portability: You can request that we transfer your collected data to another organization or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details below. We will respond to your request in accordance with applicable data protection laws.
7. Third-Party Links
Our website may contain links to third-party websites not operated by us. Please be aware that we have no control over the content or privacy practices of these sites and cannot accept responsibility or liability for them. We encourage you to review the privacy policies of any third-party sites you visit.
8. Changes to This Privacy Policy
Viento Cargo may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy regularly.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please don’t hesitate to contact us:
Viento Cargo Office 313, Canal Port, Panama City, Republic of Panama
License No.: 1003848883 Tax ID No.: 24399 International Public No.: E24002388148
Website: vientocargo.com